Shipping & Refund Policy

SHIPPING

We offer free shipping on all orders within Australia. Orders are despatched within 24 hours, and delivery typically takes 6–8 business days. We currently ship within Australia only.We aim to dispatch orders promptly after they are received. Delivery times are estimates and may be affected by circumstances outside our control.

Please make sure the delivery address supplied at checkout is correct. Men's Cleanse is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as possible at support@menscleanse.com.au. We may ask you to provide photographs of the damaged item or packaging so we can arrange an appropriate replacement or refund.

ORDERS THAT DO NOT ARRIVE

If your order does not arrive, contact us at support@menscleanse.com.au and we will investigate the delivery and, where appropriate, arrange a replacement or refund.

CHANGE OF MIND RETURNS 

We accept change-of-mind returns on unopened, sealed products within 15 days of delivery.

To start a return, please email support@menscleanse.com.au with your order number before sending anything back. Returns sent without contacting us first may not be accepted.

Because our products are health-related goods, we cannot accept change-of-mind returns once a product has been opened or the seal has been broken, due to hygiene and safety considerations.

For change-of-mind returns, the customer is responsible for return shipping costs. Once we receive the product and confirm it is unopened and in its original condition, we will process a refund to your original payment method within 5–10 business days.

This does not affect your rights under the Australian Consumer Law.

REFUNDS AND REPLACEMENTS

Where a product is faulty, damaged, incorrectly supplied or otherwise covered by your rights under the Australian Consumer Law, we will provide an appropriate remedy, which may include a replacement or refund.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.